FAQs

Please note that our payment processing gateway requests proof of identification before processing the credit card transaction. They perform the KYC process (Know your customer) to ensure that the cardholder is aware of the transaction. This helps us eliminate the risk of fraud / orders for stolen cards.

You can provide any of your governments. Proof of identification issued showing your billing address (this could be your driver’s license / passport). You can delete the identification number or any other information. They just need to verify the photo, name and billing address.

A prescription is required for prescription drugs. The same can be sent by email (as a scan) or by phone to the toll free line: 1800-760-4601.

We are the only online pharmacy that supplies drugs from major pharmaceutical companies in the United States from outside the United States, where these drugs are sold at a much lower price. We can also provide medicines manufactured by leading manufacturers that export to most countries.

Please wait two or three weeks for delivery.

We do not accept returns of prescription items, because it is illegal for us to reuse or resell them. If your prescription order was damaged during shipping or if the wrong item was sent, email us immediately at Click for Mail. Include your order tracking number in your email so we can help you more quickly.