FAQs

There are a number of reasons why your order for RxGenericMedicines may not have been sent yet and the easiest way to know why is to simply contact us and ask. However, for a quick reference, your best indication of why your order has not been sent is to verify the status of the order and, for the most part, is quite explanatory. There is a problem with your payment and you must contact us to resolve the problem, or we are still waiting for your payment to arrive by mail. For a more detailed explanation of the various medication delivery status codes, see our Frequently Asked Questions about order status.

When tracking information is sent to you, it is important to keep in mind that it may not appear on the courier service website until many days after the pharmacy  has sent your order. In most cases, the package must arrive in the destination country (your country) before any follow-up is shown. As such, you must be patient while your request is addressed to everyone. If the follow-up does not appear seven business days after entering your account, we ask that you contact us so that we can send an inquiry to the courier to make sure there are no unexpected delays.

Yes, the resend will be sent to you and we will inform you the tracking number.