FAQs

You must call us in advance to inform us that you need a priority shipment of your order. Alternatively, you can send us an email when you place your order. Although we do not ship it by any other method than we are currently doing, we can ensure that your order jumps to the top of the queue and is sent immediately to try to save you a few days at the time of compliance. Please note that although we can guarantee that the order will be sent immediately (assuming the products are in stock), we cannot guarantee  that the shipping company will deliver it without delay. Once we place the order by mail, it is really out of our control.

This could result in an order rejected by customs or an unforeseen delay with the shipping company. Don’t wait too long for your package to arrive. If you are outside the shipping times listed, contact us so we can investigate further.

Unfortunately you can’t. You can only cancel your order before it has been shipped from the pharmacy, and even that will be subject to a cancellation fee.

Please note that we ship in small bubble envelopes or card boxes and do not attach any literature on the products.