FAQs

Questions: about Our Company


The first step of RxGenericMedicines is to determine if we have what you want to order. You can do this by using our US brands, generics, or simply using the search function at the top of the page.

If you cannot find the product you are looking for, please send us an email to sales@rxgenericmedicines.com

We take the risk when you place your order online. Just take a look at some of our customer Testimonials.

After product selection, click the “Add to Cart” button. This will open the “Login / Register” page. Here you can register as a new customer (by entering your e-mail address) or register as an existing customer if you already have an account with us. If you encounter any problems with your order or have any questions, please contact us . We are here for you 24 hours a day, 7 days a week to ensure that we are always there when you need us.

After receipt of your order data, the order will be executed and shipped as soon as possible. However, you must be aware that there may be reorders or delays in processing depending on your needs. If for any reason we are unable to achieve this goal, we will let you know so that we can agree on how to proceed – even if you receive a full refund. Customer satisfaction is very important to us. Don’t forget that we work around the clock to make sure everything runs smoothly

Once the pharmacy has shipped your order, it will update your account with tracking and shipping details so you can monitor the shipments until they are delivered. Please note that not every shipment is traceable, at least not immediately. Shipments are usually only traceable after the clearance of your country’s customs department.

Our pharmacy uses different shipping methods depending on where you are and what products you order. Pay special attention to the date your order was shipped so that you have a clear idea of ​​when it will be delivered. If the shipment did not arrive during our specified delivery times, you should contact us so that we can issue a tracking and return or we can refund it according to our guarantee.

This is the final step in the RxGenericMedicines service process. You receive your product, we complete the service.

We absolutely love this step because it gives us so much pleasure knowing that we have changed people’s lives so much. Here we would like to encourage you to send us a testimonial  and tell all your friends and relatives about our online drugstore service so that we can help you too!

Should your order for prescription drugs fail to deliver successfully for any reason, we will of course ship them free of charge or refund you 100% in accordance with our satisfaction guarantee. Rxgenericmedicines.com relies on satisfied customers who use our online drugstore to stay in business. So you can be sure that we will do everything we can to keep you happy.